Warranty
90 Day General Warranty Agreement:
All parts come with a 90 day replacement or money-back guarantee (to be determined by Heritage staff) unless otherwise stated. Terms and policies are as follows:
Non-defective and unneeded parts are normally non-returnable, it is up to the acting manager’s sole discretion. If such a return is allowed, it will be subject to a 20% restocking fee.
Warranty begins at time of delivery (not at time of installation). Warranty is void if part is disassembled in any way without Heritage’s consent. No labor of any kind, additional supplies used in the installation process, or towing is included in this warranty. Claims resulting from overheating, accident, abuse, neglect, alteration, improper maintenance, or improper installation will not be honored (we reserve the right to have a third party mechanic ensure parts were properly installed in event of dispute). Unauthorized returns will not be honored. Return merchandise authorization must be given prior to return. All returned parts must have Heritage’s original markings/numbers. Parts that were ordered in error or were not needed are not returnable. Shipping and return costs are refunded at our discretion; we do not cover return shipping on non-defective items.
Please read further explanations and clarifications for your specific parts to avoid possible misunderstandings.
Extended Warranties
24 Month Major Component Limited Warranty with Limited Labor Allowance
- This optional Major Component Limited Warranty must be purchased as an add-on when purchasing an item and will be included on the original invoice. Qualifying components include engines, transmissions, differentials, axle assemblies, and transfer cases. This limited warranty covers the purchased part in its original installation with the same terms and conditions as the standard warranty for a period of 24 months. This warranty includes a limited labor reimbursement when the part is professionally installed by a business licensed in automotive repair. Heritage Auto Parts will pay for replacement or repair labor at the rate of $50.00 per hour based on an accepted repair guide considering repair and install time with an additional $35 to apply towards filter and fluid expenses. This labor allowance will be capped at the cost of the part or the following limits, whichever is LESS. The limits are set at $650.00 for engines, $400.00 for transmissions, and $250.00 for differentials, transfer cases and axles. This labor allowance applies only to labor for the confirmed defective part and DOES NOT guarantee complete reimbursement for the entire repair cost or any other additional expenses. Fleet vehicles and commercial vehicles are only eligible for 12 months of coverage under this warranty on the PART ONLY. Fleet and commercial vehicles are not eligible for the limited labor allowance.
Lifetime Small Part Warranty
- This optional limited warranty must be purchased at the time of purchasing a part and will be included on the original invoice. This warranty will extend our standard warranty to last the lifetime of the original buyer. This warranty is not available on engines, transmission, transfer cases, axles, or differentials. This warranty only applies to the part installed in the original vehicle for which it was purchased. Fleet vehicles and commercial vehicles are only eligible for 12 months of parts-only coverage.
Bolt-on Parts Warranty
Includes, but is not limited to: alternators, starters, power steering pumps, AC compressors, steering gears/racks, throttle bodies, turbos, etc.
Items are sold as good, working used parts. Any electrical sensors that may be included are not covered (examples of non-covered items would be TPS sensors and IACV on throttle bodies). The only exception is mass air flow sensors/meters; airflow meters are covered by our warranty.
Depending on application the pulleys may need to be changed on alternators and power steering pumps. All AC compressors include the clutch and pulley. The clutch and pulley assembly is covered by our warranty. Steering gears/racks may include tie rod ends; however, we do not cover the tie rod ends (we always recommend replacing them with new ones).
Interior Parts Warranty
Includes, but is not limited to: interior trim pieces, shifters, rear view mirrors, bezels, temperature controls, etc.
All items are in as described condition. If you are not happy with the appearance of an item, please let us know. We do our best to describe them accurately. Temperature controls are sold as good working units.
Engine Warranty
Transmission and Transfer Case Warranty
Body Panel and Sheet Metal Warranty
Electrical Part Warranty
Instrument and speedometer clusters do not have guaranteed mileage. On certain vehicles the customer will need to take the cluster to a dealership to have the unit reprogrammed.
Electrical items such as engine computers, body control modules, transmission modules, transfer case modules are only guaranteed to be good working parts (however, we do not guarantee that it will fix your car’s specific problem). Many computers require an exact service number match; it is the customer’s responsibility to ensure our provided module numbers are compatible with their specific application.
Many modules may need to be reset by the dealer. In the event that this is required, Heritage Used Car and Truck Parts, LLC will not cover any units until the customer provides written documentation from an Authorized Dealer stating that the part was reprogrammed and was still not functioning properly. Electrical parts that have been modified in any way will not be refunded.